General Terms and Conditions (GTC)

Scope

These General Terms and Conditions are an integral part of the bookings that Clients make with Learning Center 4U GmbH, Theaterstrasse 4, 4051 Basel, (hereinafter "Cambridge Academy"). They apply to all services for which bookings are made with the Cambridge Academy. By registering for a course, the Client agrees to these General Terms and Conditions.

Certain services of Cambridge Academy may be subject to separate contractual terms and/or registration conditions, which supplement the provisions of these GTC. Where applicable, these will be referred to separately in connection with the respective service. Insofar as these separate and special conditions for individual service areas deviate from the provisions of these GTC, the provisions of the special conditions take precedence over the respective provision of these GTC.

1. registration and payment

Once the Cambridge Academy has received the course registration, the course will be confirmed by email or other means. Course places are allocated in the order of registration (subject to timely payment). For the respective services and/or products of the Cambridge Academy, the stated prices apply at the time of the conclusion of the contract.

If a course is fully booked, an alternative will be offered. Written or oral registration is binding and obligates the participant to pay the course fee. Non-payment of the course fee does not constitute cancellation. Course fees must be paid in accordance with the payment conditions before the start of the first course. Payment by instalments is offered separately at an extra charge. Credit balances from individual lessons must be withdrawn within two years.

2. implementation

For organisational reasons, the Cambridge Academy reserves the right to postpone, combine or cancel courses and examinations, to change the venue or to shorten courses if there are insufficient participants, or to replace the teacher temporarily or permanently with another teacher.

In order to run courses under optimal conditions, the Cambridge Academy sets a minimum and a maximum number of participants for each learning offer. If the minimum number of participants is not reached, an alternative course will be offered. If a course falls below the minimum number of participants, the Cambridge Academy reserves the right to run the course but to increase the course fee accordingly or to reduce the number of lessons at the same price. The course fee will not be waived or refunded.

The Cambridge Academy reserves the right to exclude participants from a course for good cause (e.g. for non-payment of the course fee, failure to meet the course requirements, in serious cases such as deliberate damage to property, defamation, etc.). In these cases, the full course fee is owed, i.e. there will be neither a proportional refund nor a waiver of the course fee.

The Cambridge Academy is not liable for the non-achievement of a certain learning outcome, as the participation of the course participants as well as their personal prerequisites for learning are beyond the control of the Cambridge Academy.

For Cambridge Academy courses preparing for examinations and tests, the organisation and timely registration for the examination as well as the payment are the responsibility of the participants.

Fulfilment of the technical requirements

Cambridge Academy informs in good time about the technical requirements needed for participation in virtual forms of teaching. It is the responsibility of the course participants to ensure that these are met on the end device intended for participation in the lessons and to ensure the availability of the required internet connection. If lessons cannot be held for reasons based on the course participant's failure to meet the technical requirements, they must still be paid for. The Cambridge Academy is not liable for unavoidable technical failures of third-party providers.

Access data and passwords

Course participants undertake to use the assigned personal access data and passwords for the use of the booked virtual services exclusively for their own use and to exclude access by third parties to the said personal data.

Transfer of course hours

Course lessons can be transferred to another course location or another course format in the event of special circumstances (e.g. relocation of the course participants to another location), provided that a corresponding offer from the Cambridge Academy exists at the new location. The Cambridge Academy decides on the existence of such circumstances and a corresponding offer. The request must be submitted in writing to the relevant reception of the course location where one wishes to leave the course. The continuation of group courses at the new course location must take place within three months, otherwise the entitlement to the lesson credit is forfeited.

3. organisation

3.1 Individual lessons

One-to-one tuition" means both face-to-face and virtual or other forms of one-to-one tuition provided by the Cambridge Academyan (e.g. tuition via telephone, WhatsApp, Skype or other video conferencing tools). The individual lesson plan is determined between the participant and the Cambridge Academy.

Termination / non-subscription of lessons

If individual lessons cannot be taken or a person wishes to drop out, it is possible to appoint a substitute participant who will take over the services.

Agreed services (product Individual Lessons) can be cancelled up to 24 hours (weekdays Monday-Friday) before the start of the first agreed lesson. The date of receipt by the Cambridge Academy applies to the observance of the deadline. All changes to the contract must be made in writing (e-mail or letter).

Cancellation / postponement of lessons

Individual lessons can be cancelled or postponed at the latest 24 hours before the start of the course (Monday - Friday) by email or by telephone during the opening hours of the relevant reception. In the case of later cancellations or postponements, Cambridge Academy has the right to charge for the service. Individual lessons expire two years after the start of the contract. Should the teacher be absent at short notice, Cambridge Academy will, if possible, provide a substitute on request. If no substitute can be provided within the time limit, Cambridge Academy reserves the right to cancel the lesson and offer an alternative date.

Default of payment

If one or more instalments are not paid by the agreed payment deadline after the start of the service, Cambridge Academy has the right to suspend the lessons until payment is made. The agreed total amount remains owed. Any collection costs will be borne by the course participant. Reminder fees amount to CHF 20 from the second reminder.

3.2 Private groups

For private group bookings, the same terms and conditions apply as for private lessons. In the event of a private group member leaving or cancelling, the full course fee is still owed so that the group can continue. An individual cancellation of an ongoing private group credit is thus excluded.

3.3 Group courses (face-to-face & online courses)

Cancellation / non-attendance of the course

If course participants are unable to attend the course or if course participants wish to discontinue the course, the client has the option of appointing a substitute participant who meets the required (minimum) requirements of the relevant course.

Default of payment

If, after the start of the course, one or more instalments are not paid by the agreed payment deadline, the Cambridge Academy has the right to exclude the course participant from participation in the course until all due instalments have been paid. The course fee is also owed for the period of exclusion. Any collection costs shall be borne by the course participants. Reminder fees amount to CHF 20 from the second reminder.

Missing Lessons / Course Cancellation

If course participants do not show up for the course, they have no right to make up the missed lessons or to compensation for the lessons not attended. This also applies in the case of illness and other hindrances which are not the responsibility of the Cambridge Academy. It is the responsibility of the course participant to catch up on missed content and to procure the material. The Cambridge Academy is not liable for unavoidable technical failures of third-party providers.

4. course confirmations

On request and after having attended at least 80% of the course lessons, Cambridge Academy will issue a course confirmation. The condition is that the course was taken no longer than one year ago. The right is expressly reserved to deviating regulations for certificate and diploma courses.

5. insurance

Use infrastructure

The training and the stay in the premises of the Cambridge Academy, the use of the facilities and equipment incl. computers and screens as well as the visit of excursions are at your own risk. Course participants are personally liable for any damage caused to the premises, facilities, equipment and materials.

Accident / illness / theft and damage

Course participants are responsible for ensuring that they have sufficient insurance cover. The Cambridge Academy cannot be held liable for theft or loss of items. For all courses and events organised by the Cambridge Academy, any liability for damages incurred is excluded.

6. complaints

In case of complaints, course participants should always contact the school administration.

7. Other provisions

In the event of differences between different language versions of these GTC, the German version shall prevail.

8. data protection

Personal data obtained on the basis of course contracts is collected, managed and processed by Cambridge Academy in accordance with applicable national and supranational legislation. For more detailed information, please refer to our privacy policy, which is available on our website. If, contrary to expectations, legal disputes arise in connection with course contracts, Cambridge Academy reserves the right to transfer the respective personal data to third parties (such as collection agencies and/or courts) in accordance with the law.

By registering, course participants agree that the above data may be used for analyses of contacts or contract conclusions (customer profiles) as well as for personalised advertising campaigns.

Video and audio recordings: No video or audio recordings may be made without the express consent of Cambridge Academy and the course participants and employees at Cambridge Academy.

9. place of jurisdiction

Swiss law is applicable to all legal relationships with Cambridge Academy. The place of jurisdiction is Basel.

Should individual or several provisions of the course contract, the General Terms and Conditions of the contract or their enclosures be or become invalid or ineffective, this shall not affect the validity of the rest of the contract. The ineffective or invalid provisions shall be interpreted or replaced in such a way that they come as close as possible to the intended purpose of these agreements in a permissible manner. The same shall apply to any loopholes in the contract.

Agreements between Cambridge Academy and the contracting party as well as their supplements and amendments must be in writing in order to be valid.